FAQ

Prosperity Microfinance Bank is a licensed financial institution regulated by the Central Bank of Nigeria (CBN), committed to providing accessible, secure, and innovative banking solutions to individuals, entrepreneurs, and businesses.

You can open an account by visiting any of our branches or through our digital account opening channels. Our onboarding process is simple, fast, and designed for your convenience.

We offer savings and current accounts, POS (Merchant & Agency Banking) services, ATM cards, mobile banking, internet banking, fund transfers, bill payments, and other digital financial solutions.

Our mobile banking app allows you to transfer funds, pay bills, purchase airtime and data, monitor your account, view transaction history, and manage your finances anytime, anywhere.

You can use the password reset option available on the platform or contact our customer support team for assistance.

Yes. Our Internet Banking platform provides secure access to your accounts, allowing you to perform transactions and manage your finances from any internet-enabled device.

Yes. Prosperity MFB operates under the regulations of the Central Bank of Nigeria (CBN) and employs robust security measures to safeguard customer funds and information.

Yes. Customers can conveniently pay utility bills, purchase airtime, subscribe to cable TV services, and perform other payments through our digital banking channels.

You can request an ATM card when opening an account or visit any of our branches to apply. The card can be used for withdrawals, payments, and other banking transactions.

You can request a POS terminal by completing the POS application form on our website or by visiting any Prosperity MFB branch. Our team will guide you through the onboarding process.

Processing times may vary, but approved applications are typically completed within a short period once all required documentation has been submitted.

Prosper is Prosperity MFB’s Virtual Relationship Manager, designed to provide quick assistance, guide customers through our products and services, and enhance the overall banking experience.

You can reach us through our customer support channels, email, phone lines, social media platforms, or by visiting any of our branches.

We combine trusted banking expertise with innovative digital solutions, offering secure transactions, reliable customer support, convenient banking channels, and products designed to help individuals and businesses thrive.